![]() ![]() airlines now promise to provide hotel accommodations upon request for any passenger affected by a controllable overnight delay or cancellation. airlines commit to providing meals upon request when a controllable cancellation or delay results in passengers waiting for three hours or more for a new flight. Before DOT pressed airlines, none of them guaranteed meals or hotels when they were the cause of a cancellation or significant flight change. ![]() airlines to improve their service, the airlines made significant changes to their plans, which are now enforceable. Because of the creation of this dashboard and Secretary Buttigieg urging U.S. Last week, DOT rolled out a new family seating dashboard that highlights the airlines that guarantee fee-free family seating, and those that do not, making it easier for parents to avoid paying junk fees to sit with their children when they fly.Īlso, last summer, the Department announced its new airline customer service dashboard to help travelers determine what services they are owed when a flight is canceled or delayed because of an airline issue. The Department is currently investigating four domestic airlines to ensure that they are not engaging in unrealistic scheduling of flights. DOT remains committed to ensuring airline passengers are treated fairly and is concerned about recent flight cancellations and flight disruptions and difficulties families are experiencing in sitting together with no fees. The ATCR is designed to assist consumers with information on the quality of services provided by airlines. Department of Transportation today released its Air Travel Consumer Report (ATCR) on airline operational data compiled for the month of December 2022 and calendar year 2022 for on-time performance, mishandled baggage, and mishandled wheelchairs and scooters.
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